16 purpose-built features covering every aspect of ISP operations — from real-time network visibility to client billing, infrastructure projects, and workforce management.
Continuous 24/7 monitoring of network health, automatically detecting issues and sending alerts for proactive maintenance. Stop reacting — start preventing outages before clients even notice.
Track faults and incidents with detailed reports and resolution timelines. Every event logged, prioritized, resolved faster.
Monitor SLA adherence — latency, uptime, packet loss — so your team always knows exactly where service standards stand.
Seamlessly control and optimize both wireless and fiber-optic networks with a powerful suite of tools designed for in-depth oversight, precise configuration, and proactive management across all technologies.
Automate device configuration for wireless and fiber networks. Cut setup time from hours to minutes.
Interactive maps showing your full infrastructure and traffic flow — troubleshoot faster, plan smarter.
Monitor device health and push firmware updates remotely to keep all equipment running at peak condition.
A clean GUI for routine network setup and adjustments — reduce reliance on command-line for daily operations.
A centralized dashboard with full visibility into customer information, service plans, billing details, and support tickets — enabling efficient, consistent customer service at every touchpoint without switching systems.
Clients manage their accounts, check usage, pay bills, and submit requests — reducing your support load significantly.
Multiple billing models, automated invoicing, and full payment tracking — fewer errors, less manual overhead.
Stop losing track of network rollouts. AcuLogs gives you complete end-to-end control of infrastructure projects — from site surveys to full deployment. Every task, every team member, every deadline — fully visible and accountable.
Real-time clock-in/out for all staff. Automated timesheets for field technicians and office employees alike.
Understand how workforce time is distributed across projects and tasks — optimize before issues arise.
Deep insights into bandwidth consumption, peak usage times, and service quality metrics — everything your team needs for capacity planning, customer support, and strategic business decisions backed by real data.
Predict bandwidth needs based on usage trends — plan infrastructure upgrades before service slowdowns happen.
Prioritize critical applications during peak load periods so your most important traffic always gets through.
Protect your network and your customers with enterprise-grade security — from DDoS protection and firewall management to full redundancy and automated failover that keeps services running when it matters most.
Backup and redundancy features maintain service continuity during outages or scheduled maintenance windows.
Connect AcuLogs to your existing CRM, billing, or ticketing tools via open APIs for seamless data sharing.
Every capability included in the AcuLogs platform — no add-ons, no hidden tiers, no extra licenses.
| Feature | What it does | Included |
|---|---|---|
| Real-Time Network Monitoring | Continuous 24/7 network health monitoring with automated issue detection and proactive maintenance alerts. | |
| Automated Provisioning & Configuration | Automates device setup and provisioning for wireless and fiber-optic networks — no CLI required. | |
| Client Management Dashboard | Centralized view of customer info, service plans, billing details, and support tickets in one place. | |
| Usage Analytics & Reporting | Insights into bandwidth consumption, peak usage times, and service quality for capacity planning. | |
| Self-Service Customer Portal | Clients manage accounts, check usage, pay bills, and submit support requests independently. | |
| Fault & Incident Management | Tracks network faults and incidents with detailed reports, timelines, and resolution tracking. | |
| Billing & Invoicing Automation | Supports prepaid, postpaid, and custom billing models with automated invoicing and payment tracking. | |
| Capacity Planning Tools | Predicts bandwidth needs from usage trends to help plan infrastructure upgrades ahead of demand. | |
| Service Quality Metrics & SLAs | Monitors SLA adherence — latency, uptime, packet loss — to ensure service standards are consistently met. | |
| API Integration Support | Connects seamlessly with third-party CRM, billing, and ticketing systems for efficient data sharing. | |
| Network Visualization | Interactive maps to visualize infrastructure and traffic flow for troubleshooting and planning. | |
| Traffic Shaping & QoS | Prioritizes network traffic to ensure critical applications receive sufficient bandwidth at all times. | |
| User-Friendly Configuration Interface | GUI for network setup and adjustment — reduces CLI reliance for routine configuration tasks. | |
| Device Health & Firmware Management | Monitors device health and supports remote firmware updates to keep all equipment running optimally. | |
| Redundancy & Failover Support | Backup and redundancy features maintain service continuity during outages or maintenance windows. | |
| Comprehensive Security Features | Firewalls, DDoS protection, and encryption safeguard the network and all customer data. |
Schedule a personalized demo and we'll walk you through every feature relevant to your network.
Request a Demo